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Strategic human resources management at the Hilton hotels:
Introduction:
Hilton hotel is a genuine petunia ugg australia boots for sale world acclaimed hotel, with a massive base of customers. Hilton ?????????? Hotels has over 2800 hotels with over fifteen thousand employees all over the world. The hotel has over forty eight thousand rooms and also owns brands of suites apart from the Hilton suites which include Conrad Hotels and Resorts, genuine petunia ugg australia boots for sale Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn and Suites and Hilton Garden Inn among others.
The role of strategic human resources in Hilton hotels
Hilton Hotels an internationally acclaimed as well as prestigious hotel has since time immemorial been adopting policies that would make it ensure that it stays in business, the management has kept trends in many areas and particularly in the department of human resources , it has adopted a human resource strategy just like any other incredibly managed international organization. The following are the roles that human resources have been played at the Hilton Hotels all over the world.
Efficiency
Employees at the Hilton Hotels are extremely efficient in the delivery of services, the employees have been receiving training with an attempt to see to it that they are seen to be efficient. Any guest visiting any of the Resorts leaves no room to complain after having been served by the company's employees who are highly trained. While inside the hotels the customers are attended to by the employees, who are on duty during the day and night.
All the 48000 rooms are fixed with telephones services just to ensure that the customers regardless of the status are attended to as he or she wishes. Orders made at the hotel Are delivered with the shortest time possible, this is mainly facilitated by the efficiency of the Chefs and the Waiters and the waitresses.
The Hilton Hotel rooms are serviced daily and beddings and other equipments serviced on a daily basis or when need occurs. Each of the resorts have swimming pools? where these pools have trained life saver attendants whose work is to ensure the safety of the guests enjoying their stay and taking a swim at the pool, should any emergency occur, the attendants who are at the pools at any time of the day and night attend to this and therefore reducing fatalities, a report on Five star Hotels in Europe showed that Hilton Resorts was top three in Efficiency with less that sixteen percent ?accidents 2006.Hilton Hotels therefore maintains high levels of efficiency.
Customer satisfaction
There are several ways to know whether a customer has been satisfied by the services and goods you are offering them, the aim of this findings is to ensure that ?those customers coming back and also is to see that customers responses are positive at all times. Customer's example tourists and government officials ?who visit various countries have been accommodated by Hilton Hotels.
Various dignitaries including Presidents, ambassadors, have developed the tendency of making sure that they are genuine petunia ugg australia boots for sale booked to Hilton Hotels wherever they go, they shows that they have been getting satisfaction in the process of being the guest of the hotels.
The human resources department in all the Hilton hotel resorts have trained their employees to ensure they impress their guests by way of ensuring that they are handled with care right from the time they show up at the reception with their luggage's being taken care of by attendants, and the Hotels have a policy of ensuring that each guest is assigned to a particular hospitable staff who attends to his or her need during the time period the customer stays at the hotel.
The Hilton Hotel employee makes sure that their guests are extremely impressed with the services offered? at the hotel. This ultimately ensures that the customers are satisfied with the services. The hotel staff also package foods in accordance with the customers needs, for instance if a customer from Asia books a hotel in another continent example Africa, the staff of that hotel ensure that they have all the ingredients of preparing the meal in Asian style once the customer checks in, the customer is therefore made to feel at home at all times during the stay at the hotel.
Expansion of customer base
Any company is keen on seeing an increase in the number of its customers since an increase in the number of customers means that turnovers also go up. The Hilton Hotels has ?extensive strategies that ensure that its customer base keeps on increasing. According to the Readers Digest, the Hotels' human Resources departments work hand in hand with the public relations Department to ensure that incentives are put in place to attract new and permanent customers. Such incentives include organizing schemes such as raffles for free trips to any customer who makes booking at the hotel at a given time.
The public relations department also ensures that it follows up with most of its customers after they check out enquiring from them about the services of the hotel, this ostensibly creates a feeling of care on the customers and they will always want to come back to Hilton, they are also likely to recommend the Hotels to other customers ,this ostensibly creates and expands the customer base all over the world.
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